Store Policies

Accepted Method of Payment. All billing and credit card transactions are handled through and by Paypal and their secure online services.  We do not collect, process, or store any credit card information on our website.  For more information please visit the Paypal website for their privacy policy. 

Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location, and the particular time of year.  Customers should expect delivery within 7-10 business days, after payment has been received and verified.

Shipping Destination.  Shipping costs are included in prices quoted, where the destination is Australia, New Zealand, Canada, USA and Asia.  Destinations outside the above countries/regions, may incur an extra shipping charge, and it is advisable to contact us before ordering.  We will endeavour to keep shipping costs to a reasonable level. 

Shipping Methods. Merchandise will be shipped using Express delivery where possible.  In addition, some items may be shipped directly from the manufacturer to customers.  Please note that any import duties, taxes and other charges are not included in the item price or shipping charge - these additional charges are the responsibility of the buyer.  You are advised to check with the Custom's office in your country to determine whether additional charges may apply, before purchasing or bidding on the item.

Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier.  If any cartons are missing or damaged, be sure to note this on the freight bill.  If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return, and inspect the damage, and file a claim.  We are not responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a manufacture’s defect, email our Customer Service department for instructions.  Do not return products to us without first contacting us to receive instructions.  If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number (RNA).  No goods will be accepted without a Return Authorization Number written clearly on the package.

Return Merchandise Policy. Permission for any return of  merchandise must be obtained from our returns department within 10 days from date of receipt of goods. You must email the refund request to support@cameralensdigital.com  (with "RETURN" in the subject field), at which time the RNA will be issued, together with instructions for return of goods.  Note: do not return goods without an RNA being issued. 

If you received an incorrect product than initially purchased, the item must be returned with the following:

· All original contents (product, manuals, instructions, etc.).

· Original packaging. 

· Original invoice or receipt.

Once a return is authorized by our return department you should:

1. Return the item to the address given to you by our return department.
2. Write the Return Authorization Number clearly on the box or package.
3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise.  Returns shipped via your country's Postal Service or with a value of over $100.00 should be insured.  We can not be held liable for return merchandise that does not reach our return department.

We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part.  We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors (other errors may include and are not limited to: "some functions may not be available with certain camera models, therefore please ensure that before you select and purchase a lens, your camera is fully compatible").  The limit of our liability is the replacement cost of any item you purchase from us.